18.1 Collecting self-service requests

If you have any self-service requests that are available to collect (for example, device updates, activations, or collections), the number of requests appears on a badge on the user icon in the self-service menu.

Open the menu and the self-service requests appear at the top of the menu.

Before you click the option, you are recommended to click Check For Updates to ensure that the list of requests is up-to-date, and has not been altered by another operator; for example, another operator may have canceled a device request, or added a device update request.

Click the self-service option, and the Self-Service App or the MyID Client for Windows launches to take you through the collection process.

You must have either the Self-Service App or the MyID Client for Windows installed, and the MyID Client Service app installed and running, to use these features. For more information about using Self-Service workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop, Self-Service App, or MyID Client for Windows workflows.